Refund Policy

We offer a 100% Satisfaction Guarantee within 10 calendar days after you received your items - Which means we will refund your money if you are for any reason not satisfied with your order within 10 calendar days after you received your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

Subject: [Order Number] Refund ex. 12345 Refund

Body: Attach clear photos that show the damage

We will apply a refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 business days depending on your bank.

We reserve the right to refuse a refund if it has been over 10 calendar days since product was delivered or there is evidence that the damage is due to regular use or in any way caused by the customer.

Requirements for Refund:

• Must include a VIDEO or IMAGE shows that the items we sent was defective.
• Refund request without VIDEO will not be entertained, as we need the proof to claim it back from our suppliers.
• Refund process will takes up to 2 weeks progression for verification purposes.
• Shipping Fees will not be refunded back to customers as we shipped the item out.
• Full Refund will be given if customers provided Full Information regarding defective item.
• Full Refund if the parcel not delivered within our promised delivery time frame. Delivery time frame please refer {Here}

No Refunds (After 10 calendar days Received Parcel)

We do not accept returns unless the item you purchased is damaged. If you receive a damaged item, please contact us at support@teammagicstoree.com and provide the following information:

Return Policy

If you are not completely satisfied with your purchase, you are more than welcome to return the product(s) to us within 10 calendar days after the items were received for a refund, No Questions Asked.

To initiate your return simply email us at support@teammagicstoree.com

Email us a Return Request Via support@teammagicstoree.com


Subject: RMA Request

Message: Please make sure to include your Order # (provided in confirmation email) 

*Please NOTE that the shipping and handling fee will not be refunded, all return shipping fee should be paid by the buyer. 


Requirements for Returns:
◦Must include a valid original purchase order number provided by  https://www.magicstoree.com (All purchases made outside of https://www.magicstoree.com must contact their seller regarding returns.) 
◦Returned products must be in their original packaging without any missing contents.
◦Returned products that are not in their original packaging with missing contents are subject to a minimum 15% restocking fee.
*Please NOTE that the shipping and handling fee will not be refunded, all return shipping fee should be paid by the buyer.

Refunds will be issued after the returns are received.

HOW TO MAKE A REFUND OR RETURN?

Please submit your return or refund request from the form below