FAQ
- Items are faulty – damaged/broken or soiled upon arrival.
- Parcels that are lost in transit.
- We do not accept returns or refunds if customer changes their mind after receiving their order(s).
HOW MUCH IS THE SHIPPING?
We are offering Flat Shipping Rate for different country zone as below :
USA = $4.99 | FREE SHIPPING over $80
AU/CA/UK/NZ = $7.99
Other Countries = First Items $7.99 | Additional Item: $1.00
WHO WILL DELIVER MY ITEMS?
United States: USPS
Canada: Canada Post
Australia: Australian Post
United Kingdom: Royal Mail or Parcel Force
Rest of the World: Your country's local post office.
Note: Delay in delivery may happen if the post office hold for additional sorting of your order or if there is no authorized person to received your package.
I WOULD LIKE TO CHANGE MY ORDERS.... HOW?
If you need to make changes to your order, please email us within 48 hours of placing your order and we will be happy to make the required changes.
If your order has already been shipped we will not be able to change it unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.
HANDLING TIME
Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We might take 2 - 10 working days to process the orders.
HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?
| COUNTRY | TIME DELIVERY |
| USA | Standard Secured Shipping & Insurance takes 15 - 25 Working Day for delivery not including handling time (IF YOUR ITEM IS IN STOCK) |
| CANADA , AUSTRALIA & New Zealand | Standard Secured Shipping & Insurance takes 15 - 25 Working Day for delivery not including handling time (IF YOUR ITEM IS IN STOCK) |
| U.K & EU | Standard Secured Shipping & Insurance takes 15 - 25 Working Day for delivery not including handling time (IF YOUR ITEM IS IN STOCK) |
| Others Countries |
Standard Secured Shipping & Insurance takes 20 - 35 Working Day for delivery not including handling time (IF YOUR ITEM IS IN STOCK) |
** except Saturdays, Sunday and holidays
**Some product might shipped out separately and arrive on difference time because we have warehouse from difference location. **
**Check the product page for delivery time frame of the product. **
Please email us at support@teammagicstoree.com, if you require tracking number.
Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thanks for understanding.
However, you can be sure that we do our best to expedite the shipment. Please, feel free to tell us if you need the item urgently.
Enjoy your stay here and we hope you find something suitable. We are happy to help :)
CAN I HAVE A TRACKING NUMBER?
Yes, we will provide tracking number from our global suppliers. We will update the tracking number on our system and we offer 100% satisfaction guarantee if you are having a problem with your order.
Do not panic for late delivery and email us for more information.
I ORDERED 2+ ITEMS, BUT ONLY RECEIVED 1... WHERE'S MY ORDERS??
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster.
You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?
Most times this is because our customers have accidentally entered the wrong email. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
LOST OR STOLEN PACKAGE?
Kindly note that we are not responsible for any lost, stolen or undelivered packages. Once the package is already assigned to your local post office for dispatch we no longer have any physical control of the product and post office will be the new entity responsible for the delivery.
In an event of mail carrier failure, Please contact your local carrier directly with any concerns or questions.
INCORRECT SHIPPING ADDRESS?
Once your order has been submitted, please send us a message via email (support@teammagicstoree.com) for any correction to the address you provided. Correction requests after 48 hours will not be entertained and may result to undelivered packages. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser.
Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses.
Please review your order carefully before submitting your order.
HOW TO CONTACT US?
If you have any questions that are not on this FAQ page, please email us at support@teammagicstoree.com where we will promptly get back to you :) <3
WHAT IS OUR REFUND POLICY?
We offer a 100% Satisfaction Guarantee within 10 calendar days after you receive your items - Which means we will refund your money if you are for any reason not satisfied with your order within 10 calendar days after you receive your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 10 calendar days. Thanks for understanding!
I WOULD LIKE A REFUND... WHAT SHOULD I DO?
Kindly follow the format given for refund process.
Subject: [Order Number] Refund ex. 12345 Refund
Body: Attach clear photos that show the damage
We will apply a refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 business days depending on your bank.
We reserve the right to refuse a refund if it has been over 10 calendar days since product was delivered or there’s evidence that the damage is due to regular use or in any way caused by the customer.
WHAT ARE THE REQUIREMENTS FOR REFUND?
Requirements for Refund:
- Must include a VIDEO or IMAGE that clearly shows the defective item.
- Refund request without VIDEO will not be Entertained as we need the proof to claim it back from our suppliers.
- Refund process will take up to 2 weeks of progression for verification purpose.
- Shipping Fees will not be refunded back to customers as we spent cost in shipping the item out.
- Full Refund will be given if customers provided Full Information regarding the defective item.
- Full Refund if the parcel is not delivered within our promised delivery time frame.
NO REFUND (AFTER 10 DAYS RECEIVED PARCEL)
We do not accept returns unless the item you purchased is damaged. If you receive a damaged item, please contact us at support@teammagicstoree.com and provide the following information.
If you are not completely satisfied with your purchase, you are more than welcome to return the product(s) to us within 10 calendar days after the items are received for a refund, No Questions Asked.
To initiate your return simply e-mail us at support@teammagicstoree.com
Email us a Return Request Via support@teammagicstoree.com
Subject: RMA Request
Message: Please make sure to include your Order # (provided in confirmation email)
*Please NOTE that the shipping and handling fee will not be refunded, all return shipping fee should be paid by the buyer.
REQUIREMENTS FOR RETURNS?
Requirements for Returns:
- Must include a valid original purchase order number provided by www.magicstoree.com (All purchases made outside of www.magicstoree.com must contact their seller regarding returns.)
- Returned products must be in their original packaging without any missing contents.
- Returned products that are not in their original packaging with missing contents are subject to a minimum 15% restocking fee.
Refunds will be issued after the returns are received.
I WOULD LIKE TO CANCEL MY ORDERS... WHAT SHOULD I DO?
If you need to cancel your order, please email us within 48 hours of placing your order and we will be happy to make cancellation.If your order has already been shipped we will not be able to cancel it.
Please email us at support@teammagicstoree.com for changes request.
WHEN I CAN GET MY REFUND AFTER REQUESTED?
Every refund request will be investigated by our fulfillment department and it will take 2 - 3 working days to process due to high volume of orders.
We will apply the refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 working days depending on your bank.
We reserve the right to refuse a refund if it has been over 10 days since product was delivered or there’s evidence that the damage is due to regular use or in any way caused by the customer.
